Frequently asked questions

You're not alone if you've never heard of making diamonds from ashes. That's why we strive to be as transparent and educational about the process as possible. We want you to feel confident and informed about who we are, how this works, and why it's so special. We've answered the most common questions about the Eterneva diamond process in the FAQ below. If you don't see your question, reach out to us and we'll make sure to get you the answers you need.

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Eterneva FAQs

Frequently Asked Questions

Why choose Eterneva to turn a loved one’s ashes into Diamonds?

Customers choose Eterneva because of the unique grief journey we provide. We believe that when someone loses a loved one they should not be forced to move on, they should be able to move forward with them.

We capture every step in the process of your loved one transforming into a Diamond and send you monthly updates. We also love to inaugurate your loved ones on social media (with permission) to make sure that our entire team, our community and, eventually, the world knows about their remarkable life.

We do everything we can to fight against the second death (when someone’s name is said for the last time), and help our customers do tribute videos, plan homecoming parties for the Diamond, launch legacy projects and so much more. We're a team of people that deeply cares and is personally connected to our work. This is less of a job and more of a calling for all of us.

Our grief journeys are unique, but that doesn’t have to mean they are lonely. We are here to work with you, to learn more about your loved one and what made them so special, and ultimately to celebrate the remarkable lives that make us who we are.

Can I turn pet ashes into a Diamond?

Absolutely. Both pets and people contain carbon, and can be turned into a Diamond as a memorialization option. Read more information about memorial Diamonds for pets.

How is a Diamond made from ashes?

The ashes to Diamond process includes multiple steps.

  1. The ashes will be purified to extract the remaining 1-4% of carbon within them. This carbon will be used to grow your memorial Diamond.  You’ll receive videos of us transferring your loved one’s ashes, as well as us opening up the purification crucible for the first time to see the carbon within.
  2. We combine your loved one’s carbon, a microscopic Diamond seed, and generic carbon into a growth cell. This Diamond seed gives a site for the carbon to bond to, similar to how a piece of sand helps a pearl form around it.
  3. The Diamond growth cell will be placed in a High Pressure High Temperature (HPHT) machine and grown in isolation.
  4. We harvest the raw Diamond out of the growth cell to see the resulting raw Diamond and do a quality assessment. We'll scan the Diamond (like an x-ray!) to identify the placement of imperfections an
  5. The rough Diamond will be cut by hand by master Diamond cutters and colored to the specification of the customer. The timing will vary depending on the cut and color of the Diamond.
  6. The Diamond will be sent to IGI for grading. The International Gemological Institute is one of the top Diamond grading organizations in the world. The report card on your Diamond’s carat size, cut, color, and clarity will be sent home with the Diamond.
  7. We schedule a homecoming for your Diamond, and have a team member or a courier deliver the Diamond home to you. Some folks like to throw parties, or small gatherings. Others like to embrace this moment with their loved one. If desired, before the homecoming, we can help set the Diamond. Otherwise, you can work with a local jeweler of your choice to have the Diamond set in jewelry.
Where can I read Eterneva reviews or testimonials?

You can find Eterneva reviews just about anywhere! Eterneva reviews are on Facebook and Google, TrustPilot, The Cremation Institute, and even on our Instagram. You can read a full collection of Eterneva reviews here, or watch a collection of Eterneva video reviews here.

In fact, here is one from a recent customer:

“This whole process is about so much more than the Diamond. I’m learning how to grieve better with you. When my friend lost her dog months after I lost my beloved Fritz, I knew how to sit with her in the pain, how to help her collect the things she’d want to keep, and how to be a better friend in her grieving moments. I can’t wait for my Fritz’s Diamond to come home, and I am already so much more able to lean in to loss and embrace legacy projects, memorials and all the emotions that come with it. Thank you!” –– Grace Halverson, Fritz’s Mom

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