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Frequently Asked Questions

We strive to be as transparent and educational about the Memorial Diamond process as possible. We want you to feel confident and informed about who we are, how this works, and why it's so special.

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Can I turn my pet’s ashes into a diamond?

Yes, we can! Whether it’s ashes or hair from a beloved pet, we’ll help you honor their life in a way that feels right to you. 🐾

Pet Memorialization
Can I create more than one diamond from the same ashes?

Yes! Because we only need a small amount of ashes or hair, you can have multiple diamonds made for family members or friends.

Memorial Diamonds Process
Materials & Customization
Can multiple people receive a diamond from the same ashes?

Yes! We can create multiple diamonds, so everyone in your family can have a meaningful way to carry your loved one close. 💕

Memorial Diamonds Process
What is a memorial diamond?

A memorial diamond is a stunning way to celebrate a life by transforming cremation ashes or hair into a beautiful gem that you can keep close forever. ❤️

Memorial Diamonds Process
Does Eterneva support grief organizations?

Yes, we partner with grief communities and counselors to provide support throughout your journey. We’re committed to being here for you in every way. ❤️

Company & Social Proof
How do you make sure my loved one’s ashes stay safe?

We have a strict chain of custody process. Your loved one’s materials are tracked at every step using unique identifiers, secure storage, and Salesforce systems.

Chain of Custody & Authenticity
What makes Eterneva different from other memorial diamond companies?

Our journey isn’t just about the diamond—it’s about honoring your loved one every step of the way. With personalized updates, stories, and third-party verification, we go above and beyond to support you throughout.

Company & Social Proof
Memorial Diamonds Process
How much does a memorial diamond cost?

Our diamond prices range from $3,499 for a 0.25-carat diamond up to $75,000 for our exclusive 5-carat diamond, with a variety of options in between to suit your needs. We also offer special pricing for families purchasing multiple diamonds, and financing through Affirm is available.

Cost & Financing
Pricing
What happens if I lose my memorial diamond?

Don’t worry—we store extra carbon with your permission, so we can grow another diamond if needed. We also recommend insuring your diamond through Eterneva's bespoke program with Jeweler's Mutual for added peace of mind. Your Eterneva Care Team member will share the information regarding this program as soon as you receive your diamond home.

Chain of Custody & Authenticity
Loss & Insurance
Can I use hair instead of ashes?

Absolutely! We can make your diamond using hair, or even a combination of ashes and hair. A packed cup of hair is ideal for the process.

Materials & Customization
Considering a Memorial Diamond?

Questions You Should Be Asking

Don’t see your question? Reach out to our team and we’d be happy to help!

Ready to start your Eterneva Diamond Journey?

Take your first step today.