Frequently asked questions

You're not alone if you've never heard of making diamonds from ashes. That's why we strive to be as transparent and educational about the process as possible. We want you to feel confident and informed about who we are, how this works, and why it's so special. We've answered the most common questions about the Eterneva diamond process in the FAQ below. If you don't see your question, reach out to us and we'll make sure to get you the answers you need.

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Eterneva FAQs

How much ashes is needed to grow a memorial Diamond?

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We ask that you provide about a 1/2 cup of ashes. If you have less than that, don't worry - a small amount goes a long way! You are also able to include other sources of carbon to supplement with anything that has significance to you, which could include (but is not limited to) clippings of hair, cotton clothing, dried flowers, written letters, and photographs. Any remaining ashes, hair, or mementos will be sent home with your loved one's Diamond.

How much does it cost to turn ashes into a Diamond?

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The investment for a memorial Diamond varies by color and carat, and starts at $2,999 for a .1 carat blue, yellow, or colorless Diamond.

Total investment is determined by how much time the Diamond is in the machine, since we can only grow one Diamond at a time. Larger carat sizes require more time, and red, green, and black Diamonds endure an additional coloration process.

Are Eterneva Diamonds real?

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Absolutely! Eterneva diamonds are real diamonds. Diamonds are composed of carbon, and there is carbon in cremated remains. Like mined diamonds, we also grade and certify Eterneva diamonds to prove authenticity.

We guarantee your diamond will meet the minimum carat weight you ordered and be free of visible inclusions. If we don’t meet these standards, we’ll grow you an additional diamond to ensure we do!

Can I use ashes that have been sitting at home?

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Absolutely! Ashes never expire. In fact, some customers create stunning Diamonds from ashes they had had for more than twenty years! 

How do I send the ashes to you?

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That’s a great question, and one we’ve put a lot of thought into. We know how difficult it can be for folks to send in ashes, so we’ve made sure every step of the process is easy to follow and precise.

First, you'll have an initial consultation with us, and then if you're ready to begin the process, you will put a $100 deposit down to order our kit, which has everything you need to safely send us your ashes. This deposit goes towards your memorial diamond.

In our Welcome Kit, we include packaging and postage for you to send the ashes back. You’ll receive email updates from us throughout the process so that you know exactly where your loved one’s ashes are. Once they get to us, which typically takes only 1-2 days, we will take a picture and send it over to you for peace of mind.

How long does the journey of growing a memorial Diamond take?

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The amount of time a memorial diamond takes depends on the diamond size and color you want.

Every month, the Eterneva team provides videos and pictures so that you can be a part of the journey! We believe the journey can be cathartic, as they were for our co-founder Adelle when she got to see first-hand the entire process of turning her business mentor’s ashes into a diamond.

It gave her something positive to talk about with friends and family. It gave her something to look forward to. And it changed her relationship with the loss, making space for reverence as she created something beautiful from tragedy.

How does a memorial Diamond compare to a regular diamond?

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When you commission a memorial diamond, they are completely custom-made. Our process is long and intricate, and requires incredible precision to create a memorial diamond exactly to your specifications. In the end, we believe your tailor-made diamond is far more meaningful and soulful than a regular diamond –– either lab-grown or natural.

How does Eterneva keep track of my loved one's ashes?

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We prioritize our logistics above everything else because we're working with someone you love. We maintain a safe reserve of ashes through the process, use QR codes for tracking at every stage, and work on everyone in isolation.

How much carbon is left in cremated remains (ashes)?

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On average, there is 1-4% Carbon left in ashes after cremation. This Carbon is found in two forms: organic and inorganic carbon.

Eterneva works with TDI-Brooks International/B&B Laboratories Inc. to do third-party carbon analysis for any customer who requests to know the carbon content of their loved one’s remains.

How are memorial Diamonds made?

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Memorial diamonds use bio carbon to grow a diamond. The process begins with purification of the ashes or hair you send in so we can extract the pure carbon.

You’ll get a video update from us once we get it back so you can see what the pure carbon looks like –– and then, we load it into a diamond growth cell. The diamond growth cell contains the bio carbon, generic carbon and a tiny diamond seed. This seed acts similar to the sand around which a pearl forms in an oyster. It tells the carbon what form to take.

From there, the diamond is inspected for any imperfections, cut and colored to your desired specifications, sent to a third-party grading organization called IGI, and then, we plan the homecoming!

How many Diamonds can you make from a person?

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More than someone could probably afford! From only 1/2 a cup of ashes we can extract more than enough carbon to grow 4-5 diamonds, and a normal person produces 7-10 cups of ashes after cremation!


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