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FAQ

How much ashes or hair is needed? 

Based on what we're creating, we'll advise you. One cup is a good benchmark, but if you have less than that don't worry - a small amount of ashes goes a long way.

How long does the process take? 

It takes about eight months. Every month we'll provide personal updates or pictures that you can look forward to!

How do I send the ashes to you? 

First, you'll have an initial consultation with us, and then if you're ready to begin the process, you will put a $200 deposit down to order our kit, which has everything you need to safely send us your ashes. This deposit goes towards your diamond.

Is an eternal diamond real? 

Absolutely. Like regular diamonds, we grade and certify our diamonds to prove  authenticity. We guarantee a minimum of SI2 clarity, and J color or better for colorless diamonds. If we don't meet these standards, we'll grow you an additional diamond to ensure we do.

How does it compare to a regular diamond? 

When you commission an eternal diamond, they are completely custom-made. Our process is long  and intricate, and requires incredible precision to create an eternal diamond exactly to your specifications. Sometimes, it takes multiple attempts. But in the end, your tailor-made diamond is far more meaningful and soulful than a regular diamond. 

How does Eterneva keep track of my loved one's ashes? 

We prioritize our logistics above everything else because we're working with someone you love. We maintain a safe reserve of ashes through the process, use QR codes for tracking at every stage, and work on everyone in isolation so there's no risk for cross-contamination.