Frequently Asked Questions

This is the designated person that you want to inherit your diamond. You can think about it as the person you are gifting the Eterneva Journey to.

You will select your diamond’s color, size, cut, and what you would like your custom engraving to say. If you would like to change your diamond after pre-paying, simply reach out to us at info@eterneva.com and we can support

Yes, you will receive a certified document

Pay in full, or pay over 12 months, 36 months, 60 months, and 120 Month options are available.

Heat, pressure, time, and carbon. That’s what’s needed for a diamond to form in the earth’s mantle. Our amazing machines can simulate these same conditions, and grow a real diamond from the carbon in ashes or hair.

We only need ½ a cup of ashes, so your family will only need to provide a small amount to do this.

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Yes, with Blueprint you can either pre-plan for your own diamond OR prepay for someone else’s diamond - like a parent, spouse, or pet.

Many people choose to pre-plan for peace of mind, knowing that when the difficult day comes, they won’t have to make arrangements while they’re grieving, and instead have something positive and hopeful to look forward to and focus on.

As you are creating your login, we will prompt you to provide your beneficiary’s information prior to selecting your Eterneva diamond. Don’t worry though - if you want to change your beneficiary down the line, you can always do so from your profile upon logging in.

Of course! Many people choose to pre-plan and pay for diamonds for their significant other and children to inherit.

You can customize each individual diamond’s size, color, and shape as you see fit!

Eterneva has growth facilities in both Texas and Europe. Since lab-grown diamond technology originated from Europe, we have some of the best scientists located over there.

We’ve since opened a Texas facility as well so our customers can come see our process in-person. The size and color diamond you choose will determine which Eterneva facility your diamond is grown at. Rest assured there will be world leading experts taking great care of your loved one and we follow strict chain of custody protocols, working on one loved one at a time.

Yes, Blueprint is available for pets as well, allowing you to plan ahead to celebrate the life of a beloved pet when the time comes.

Eterneva securely stores all data in private cloud servers, limiting access through permissions-based controls within Salesforce. We prioritize your privacy throughout the entire journey.

Respect is at the heart of everything we do. From the moment ashes arrive, they’re tracked through a secure, unique identifier system, and stored in a dedicated, secure space until they are used to create the diamond.

Each diamond Each diamond is graded by a GIA-certified gemologist at our Kerrville facility, which provides a detailed report on the carat weight, cut, clarity, and color. 📄

We take security very seriously. From locked storage to RFID badge access and Salesforce tracking, your loved one’s ashes are safeguarded every step of the way.

Yes! Each diamond Each diamond is graded by a GIA-certified gemologist at our Kerrville facility, so you’ll receive an official report along with your gem.

Eterneva was born out of love and loss. Our co-founder Adelle Archer wanted a meaningful way to honor her friend’s life after she passed. From that desire, the memorial diamond journey was created. ❤️

We’re so honored by the stories our customers share! You can find reviews on Trustpilot, Google, Instagram, and more.

Reach out to us directly to learn more about any current offers.

Absolutely! Our gift cards are a meaningful way to offer someone a truly unique and heartfelt experience. 🎁

Yes! A gift card is a wonderful way to offer this meaningful journey to someone you care about.

Our official address is:

Eterneva 2839 Junction Hwy Kerrville, TX 78028 Phone: (512) 766-5011

If you need to mail us anything or visit our diamond facility, please use the address above. To book a tour, click here. This is the only verified address for Eterneva.

We’re committed to listening and improving based on customer feedback. If you have concerns at any point, our customer care team will work with you to find a solution that meets your needs.

We’re always here for you! Whether you need help making a decision or just want to talk, reach out anytime. Your dedicated representative will guide you through the entire process.

When your diamond is ready, we’ll schedule a beautiful homecoming, where you can celebrate however feels right to you. Some families throw parties, while others prefer a quiet, intimate moment. 🎉

That’s entirely up to you! Some people love being deeply involved, while others prefer to check in occasionally. We’re here to meet you wherever you are in your journey. 😊

Absolutely! We welcome visitors at our Texas facility to experience part of the journey. Just let us know, and we’ll schedule a visit for you.

With Eterneva, you’ll receive photos and video updates throughout the process, allowing you to share each meaningful step with loved ones. It’s a beautiful way to involve family in creating an heirloom.

Ensure that you are remembered in a way that is meaningful to you, while giving your loved ones a special way to hold you close. Avoid burdening loved ones with logistics and cost; instead, rest assured you’re gifting them a bright and healing journey to help them move forward.

By pre-planning, you get to lock in today’s pricing and exactly the diamond design you desire.

Customers choose Eterneva because of the unique grief journey we provide. We believe that when someone loses a loved one they should not be forced to move on, they should be able to move forward with them.

We capture every step in the process of your loved one transforming into a diamond and send you monthly updates. We also love to inaugurate your loved ones on social media (with permission) to make sure that our entire team, our community and, eventually, the world knows about their remarkable life.

We do everything we can to fight against the second death (when someone’s name is said for the last time), and help our customers do tribute videos, plan homecoming parties for the diamond, launch legacy projects and so much more. We're a team of people that deeply cares and is personally connected to our work. This is less of a job and more of a calling for all of us.

Our grief journeys are unique, but that doesn’t have to mean they are lonely. We are here to work with you, to learn more about your loved one and what made them so special, and ultimately to celebrate the remarkable lives that make us who we are.

You can find Eterneva reviews just about anywhere! Eterneva reviews are on Facebook and Google, TrustPilot, The Cremation Institute, and even on our Instagram. You can read a full collection of Eterneva reviews here, or watch a collection of Eterneva video reviews here.

In fact, here is one from a recent customer:

“This whole process is about so much more than the diamond. I’m learning how to grieve better with you. When my friend lost her dog months after I lost my beloved Fritz, I knew how to sit with her in the pain, how to help her collect the things she’d want to keep, and how to be a better friend in her grieving moments. I can’t wait for my Fritz’s diamond to come home, and I am already so much more able to lean in to loss and embrace legacy projects, memorials and all the emotions that come with it. Thank you!” –– Grace Halverson, Fritz’s Mom

We always extract extra carbon from ashes and store it securely onsite with your permission, so if ever you want to have additional diamonds made or lose your diamond, we can grow you another one. We encourage you to insure your diamond so that you do not incur any additional cost for the replacement.

Memorial diamonds are real diamonds made from the carbon left in cremated remains, or from the carbon in someone’s hair. Cremation diamonds are known by a few names including cremation diamonds and eternal diamonds.

They are grown using a lab grown application process within a high pressure, high temperature (HPHT) machine, first purifying the cremated remains (ashes) to extract the carbon left within. Cremated remains contain 1-4% carbon depending on the age of the person, their diet, and other factors.

Yes, there is more than enough carbon in ashes to grow a diamond. We work closely with TDI Brooks International, a world-renowned carbon testing and forensic organization, to test the carbon contents in cremated remains, hair, and aquamation ashes.

‍https://youtu.be/uYg0gQIkIto

The cremated remains sample contained 3.28% carbon, the hair sample to contained 36.66% carbon, and the aquamation sample to contained 16.91% carbon.

Yes, there is absolutely carbon left in ashes. B&B Labs, a leading analytical chemistry lab in College Station, found that cremated remains contain 1-4% carbon depending on the age of the person, their diet, and other factors.

Eterneva is the only memorial diamond company to offer third-party ashes analysis for customers curious about their loved one's carbon makeup.

Yes, there is a lot of carbon in hair! B&B Labs, a leading analytical chemistry lab in College Station, found that hair contains upwards of 30% carbon. We only need a healthy handful of hair to extract enough personal carbon to grow a diamond.

The cost for turning cremated remains or hair into a memorial diamond varies based on size and starts at $3,499 for a .25 carat diamond.

Since we only grow one diamond at a time in our custom machines, the cost will be largely influenced by the amount of time needed for growth. Larger carat sizes will require a longer growth time, and colors outside of yellow, blue or colorless must go through an additional coloration process. Larger diamonds are also more difficult to grow so the pricing reflects the complexity of hand-crafting a large diamond. These factors are what determine the cost.

You need much more than pressure alone to turn coal into a diamond. You’ll need pressure and heat! Roughly 870,000 pound-force per square inch (psi) at 2,500 degree Fahrenheit.

We only need a half cup of ashes or hair to grow a diamond. If you have less, don't worry - a small amount goes a long way.

You are able to include other sources of carbon to supplement with anything that has significance to you, which could include (but is not limited to) clippings of hair, cotton clothing, dried flowers, written letters. We ask that you make sure anything you send is completely dry.

What we would recommend is if you feel comfortable sending in what you have, we can measure this to confirm if the amount is sufficient.

The entire diamond process will vary based on the size, cut and color of diamond that you select. Our Eterneva representatives will be able to guide you through this.

The ashes to diamond process includes multiple steps.

1. The ashes will be purified to extract the remaining 1-4% of carbon within them. This carbon will be used to grow your memorial diamond. You’ll receive videos of us transferring your loved one’s ashes, as well as us opening up the purification crucible for the first time to see the carbon within.
2. We combine your loved one’s carbon, a microscopic diamond seed, and generic carbon into a growth cell. This diamond seed gives a site for the carbon to bond to, similar to how a piece of sand helps a pearl form around it.
3. The diamond growth cell will be placed in a High Pressure High Temperature (HPHT) machine and grown in isolation.
4. We harvest the raw diamond out of the growth cell to see the resulting raw diamond and do a quality assessment. We'll scan the diamond (like an x-ray!) to identify the placement of imperfections an
5. The rough diamond will be cut by hand by master diamond cutters and colored to the specification of the customer. The timing will vary depending on the cut and color of the diamond.
6. The diamond will be sent to IGI for grading. The International Gemological Institute is one of the top diamond grading organizations in the world. The report card on your diamond’s carat size, cut, color, and clarity will be sent home with the diamond.
7. We schedule a homecoming for your diamond, and have a team member or a courier deliver the diamond home to you. Some folks like to throw parties, or small gatherings. Others like to embrace this moment with their loved one. If desired, before the homecoming, we can help set the diamond. Otherwise, you can work with a local jeweler of your choice to have the diamond set in jewelry.

Chain of custody is of the utmost importance, and we prioritize our logistics above everything else when it comes to your loved one. We maintain a safe reserve of ashes through the process, use QR codes for tracking at every stage, and work on every customer in isolation.

When you commission a memorial diamond, they are completely custom-made. Our process is intricate, and requires incredible precision to create a memorial diamond exactly to your specifications.

Absolutely! We work with jewelers to help you find the perfect setting for your diamond if you’d like our help.

Some folks like to have a brand new piece of jewelry, and others like to put the diamond in a piece of jewelry they already own. Whichever option you prefer, we’re here to help you get the diamond in its setting so you can begin bringing your loved one with you in the next chapter.

Surprisingly, no. We can extract multiple grams of carbon from only 1/2 a cup of ashes or a healthy handful of hair, and we only need one gram of carbon to grow a diamond.

Absolutely! Ashes never expire. We have customers who send us ashes they have had for more than 20 years. The same is true with hair. If you have a lock of their hair at home, that also does not expire –– and we can use it to create a memorial diamond.

Absolutely! Eterneva diamonds are genuine diamonds. Diamonds are composed of carbon, and there is carbon in cremated remains. Like mined diamonds, we also grade and certify Eterneva diamonds to prove authenticity.

We guarantee that your diamond will meet the minimum carat weight you ordered and be free of visible inclusions. A regrowth may sometimes be required if we don’t meet these standards, at which point we will grow you an additional diamond to ensure we do.

Living Diamonds make beautiful gifts for special milestones like anniversaries, birthdays, and retirements. They’re also a thoughtful way to pass down a family legacy or celebrate meaningful life achievements.

Yes! Whether you want a ring, pendant, or bracelet, we can help you design the perfect setting, or you can work with your own jeweler to create something truly personal.

We’ll walk you through the options and help you find a cut that matches your vision, whether it’s classic round or elegant emerald. ✨

Absolutely! If you have a trusted jeweler you’d like to work with, that’s totally fine. We’re happy to guide you through the setting process, too, if you need help.

Absolutely! A packed cup of hair from yourself or a loved one provides enough carbon to grow a Living Diamond. Many people choose to celebrate significant life moments with a Living Diamond, creating a meaningful keepsake for future generations.

A Living Diamond is created from the hair of someone who is still with us. It’s a unique way to celebrate life, commemorate a milestone, or create an heirloom that connects loved ones across generations.

No problem! If you lose your GIA certificate, just reach out to our team, and we’ll help you get an official replacement document.

Yes, Jewelers Mutual can sometimes insure a loose diamond, but it’s generally best to have it set in jewelry for added protection. They may ask questions about how the diamond will be stored and its security measures.

You’ll need a Certificate of Replacement Value from Eterneva, which includes all details of your diamond and its setting, to apply. This ensures that your policy accurately reflects the value and specifics of your unique diamond.

Jewelers Mutual offers flexible deductible options, starting at $0, so you can choose the level of protection that works best for you.

A warranty covers manufacturing issues but doesn’t include accidental loss, theft, or everyday wear and tear. Jewelers Mutual insurance, however, provides worldwide protection against loss, theft, and accidental damage, so you can feel confident that your memorial diamond is safe wherever you go.

We recommend insuring your diamond as soon as it arrives home. Eterneva’s shipping insurance covers the journey to you, but once it’s home, personal jewelry insurance will protect it against any future risks.

Jewelers Mutual covers theft, damage, accidental loss, and mysterious disappearance. Plus, you can choose your jeweler if repairs or replacements are needed. They’ve tailored their policies to honor the unique significance of memorial diamonds, providing the peace of mind you deserve.

It's easy! After you receive your diamond, a member of your Eterneva care team will send you a Certificate of Replacement Value along with a link and instructions to apply for Jeweler's Mutual's insurance program. Simply fill out the form, upload your certificate, and your policy will either be issued immediately or referred for review.

Eterneva uses only high-quality, non-synthetic carbon sources to supplement if needed. We take care to ensure these materials meet the highest standards for purity and compatibility with the diamond growth process.

Yes! Combining ashes is a beautiful way to symbolize unity. Many families choose this option to honor loved ones together.

Unfortunately, no. Dirt and sand don’t contain the right carbon content for diamond growth. However, meaningful alternatives, like dried flowers or grass from a special place, can be included. 🌿

Absolutely! Dried flowers, handwritten letters, or cotton clothing can all be used in this process. Everything just needs to be dry. 🌸

Blue and yellow diamonds get their colors from added minerals, while red, green, and black are created through a special irradiation process. It’s a beautiful way for your loved one’s spirit to shine.

Yes, ashes never expire, so even if you’ve had them for many years, we can still use them to grow your diamond.

Just a packed cup of hair is all that’s needed. We’ll carefully extract carbon from the hair to grow your unique diamond.

Yes! Just like memorial diamonds, Living Diamonds can be customized in various sizes and colors, including blue, yellow, colorless, black, red, and green.

Yes, each diamond undergoes multiple quality checks, including carbon analysis, visual inspections, and GIA certification, to ensure a high standard of craftsmanship and authenticity.

HPHT mimics the natural formation of diamonds in the Earth, creating a durable and beautiful diamond with the same physical, chemical, and optical properties as a mined diamond.

Memorial diamonds contain personal carbon from your loved one, making each one entirely unique. Unlike standard lab-grown diamonds, memorial diamonds represent a deeply personal and one-of-a-kind connection.

We choose GIA because they are the world’s most respected gemological institute, known for their rigorous and unbiased grading standards. This partnership allows us to provide trusted, third-party certification.

Although we take every possible step to avoid mistakes, if an error does occur, we’ll take full responsibility and work to resolve it promptly, including redoing any part of the process needed to ensure your satisfaction.

Eterneva partners with TDI Brooks International and B&B Labs, forensic and carbon analysis labs, to confirm the carbon content in ashes and hair. This analysis ensures that each memorial diamond contains carbon from your loved one.

Third-party grading by GIA confirms the authenticity and quality of your diamond independently, offering added reassurance that your diamond meets high standards for cut, clarity, and carat.

Our diamonds can grow up to 5 carats or more, but it depends on the carbon content and desired color. Larger diamonds take longer to grow.

A small amount goes a long way: just a half-cup of ashes or a packed cup of hair is sufficient. This can also be enough to make multiple diamonds if desired.

We’ll do our best to accommodate changes, but it depends on where we are in the process. Just let us know as soon as possible!

Every diamond is unique, just like your loved one. If there are any issues, we’ll work closely with you to make sure your diamond meets your expectations.

Living Diamonds and memorial diamonds are created with the same level of care and expertise. The difference is that Living Diamonds are made from hair collected during a person’s life, making them a celebration of life rather than a remembrance.

If the Blueprint plan needs to be activated, our team will be here to help guide the process. We’ll follow all preferences you’ve outlined to ensure your diamond is created with respect and accuracy.

Yes, you can update your Blueprint plan to reflect another person’s wishes. We’re here to help with adjustments and ensure they’re honored with the same care.

No. Nearly half of the diamonds we grow are for pets, and the families who order them share their stories more than anyone. If people around you have said "it was just a dog" or "just a cat," you already know the size of the hole they left. A diamond is a way to keep them close that you can wear every day. You do not owe anyone an explanation.

About half a cup of ashes, or about one cup of fur or hair. Most families keep the rest at home. If you have less than that, reach out before you decide anything. There are usually options, and we can measure what you have and tell you honestly whether it is enough. The amount you send does not change the size of the diamond.

Often, yes. Fur or hair works on its own, and it does not matter how long you have kept it. Ashes do not expire either. Families have sent fur saved from a brush or a keepsake box, and ashes that sat on a shelf for years. If you are not sure what you have is enough, ask us. We will tell you plainly.

Your pet's ashes or fur are tracked with a unique identifier from the moment your kit arrives, and each diamond is grown in isolation, one at a time. You receive photos and videos as it happens, including the moment their carbon comes out of purification. You are also welcome to visit our Texas facility and see the process yourself.

The cost for turning your pet’s ashes or fur into a memorial diamond varies based on size and starts at $3,499 for a .25 carat diamond. Financing through Affirm starts at $292 a month, with 6, 12, or 18 month plans and 0% APR options. We also offer financing through Splitit. The welcome kit is $1, and that dollar is credited toward your diamond.

You can wait. There is no deadline. Ashes and fur do not expire, and your welcome kit will be waiting when you are. Many families order the kit and leave it on a shelf until the day feels right.

Yes. If your pet is older or unwell, you can make every decision now, including size, color, and cut, so there is nothing to decide in the hardest week. We call this pre-planning service Blueprint. You can also start saving some of their fur today.

Yes! We currently ship to the USA, Canada, UK, Australia, Japan, Switzerland. and Mexico. 🌍 Additional fees may apply for international orders.

No need to worry. We’ve got everything tracked and insured. If something happens along the way, we’ll send you a new kit right away, at no extra charge.

Yes, we collaborate with experts in the fields of forensic analysis, carbon testing, and diamond certification, ensuring that our processes meet industry standards and our customers receive high-quality, verified diamonds.

Eterneva’s lab-grown diamonds require fewer resources than mined diamonds and are created in controlled settings to minimize environmental impact, making them a more sustainable choice.

Eterneva’s lab-grown diamonds are created in a controlled setting, using significantly fewer natural resources than traditional mining. Our process is designed to be both eco-friendly and respectful of environmental standards.

Sometimes, larger diamonds or specific colors take more time to grow. But don’t worry, we’ll keep you updated every step of the way, so there are no surprises.

The Living Diamond journey takes 8 to 11 months, as each diamond is grown with the same care and quality as our memorial diamonds. You’ll receive updates along the way to be part of the journey.

Yes, your diamond is yours to carry anywhere. Just make sure to follow local customs guidelines when traveling internationally. 🌏

Yes! TSA allows cremation jewelry, so you can take your diamond with you wherever you go. ✈️

Through our unique chain of custody and the documentation provided at every stage, you’ll have complete peace of mind. Eterneva uses secure tracking, quality controls, and third-party grading to ensure your diamond is truly from your loved one’s ashes.

We maintain a strict chain of custody, tracking every step through unique identifiers and our Salesforce system. When your diamond arrives, it comes with complete peace of mind.