Frequently Asked Questions

You can begin by speaking with an Eterneva representative, who will guide you through the process, answer questions, and help you create your personalized plan.

Once you create a Blueprint, Eterneva will provide a digital document that you can share with trusted family members or add to your important records.

Blueprint is a flexible pre-planning service, allowing you to secure your preferences without upfront payment. Payment arrangements can be made when the diamond journey begins.

Yes! Life and preferences change, and we want to accommodate that. You can update your Blueprint plan at any time to reflect any new wishes.

With Blueprint, you can outline your preferences for your memorial diamond, including color, size, and style. Eterneva will securely store this information so it’s ready when the time comes.

Pre-planning with Blueprint provides peace of mind, knowing that your wishes will be respected. It also eases the decision-making burden on family members and ensures all arrangements are in place.

Yes, we welcome visitors at our Texas facility, where you can see part of the diamond creation process and meet our team. It’s part of our commitment to transparency and giving you peace of mind.

Blueprint is a pre-planning service that allows you to make arrangements for a memorial diamond in advance. It’s a thoughtful way to relieve loved ones of decision-making and ensures your wishes are fulfilled.

Yes, every Eterneva diamond is graded by a GIA-certified gemologist at our Kerrville facility, ensuring the highest standards of quality.

We use a strict chain of custody with unique ID numbers and digital tracking through Salesforce. This ensures ashes, carbon, and diamonds are all accounted for at every stage of the journey.

Yes. Dogs, cats, horses, and other pets. Ashes and fur both contain carbon, and carbon is what a diamond is made of. We extract the carbon from what you send, purify it, and grow a real diamond from it. Your pet's carbon is distributed throughout the entire finished diamond. Nearly half of the diamonds we grow are for pets.

It starts with ordering a welcome kit, which includes everything you need to send us ashes or hair. From there, we’ll guide you step-by-step. Let’s begin this beautiful journey together. ❤️

Yes! We can create multiple diamonds, so everyone in your family can have a meaningful way to carry your loved one close. 💕

Growing a diamond takes time because each one is crafted with care and attention. This isn’t just about the end result—it’s about the journey and honoring your loved one throughout.

We believe in honoring every journey through personalized updates, stories, and support. You’re never alone in this process—we’re here with you every step of the way. ❤️

A memorial diamond is a stunning way to celebrate a life by transforming cremation ashes or hair into a beautiful gem that you can keep close forever. ❤️

Yes! Because we only need a small amount of ashes or hair, you can have multiple diamonds made for family members or friends.

Memorial diamonds have the same properties as natural diamonds, but what makes them truly special is the personal journey behind them—they carry your loved one’s unique carbon and spirit.

Yes! 💎 Our diamonds are 100% real, with the same chemical, optical, and physical properties as mined diamonds. Each one is certified by the Gemological Institute of America (GIA).

This is a beautiful journey that takes about 10-12 months. Your loved one’s diamond is grown in complete isolation, with updates every step of the way. We provide photos, videos, and progress updates to keep you connected throughout the process.

You can choose from blue, light blue, yellow, colorless, black, red, green, or pink. Each diamond’s color is unique, reflecting the personality and spirit of your loved one. 💙

Yes! We offer payment plans through Affirm, with options to spread payments over 6, 12, or 18 months. We want to make this journey accessible to everyone. 💙

Absolutely! We can make your diamond using hair, or even a combination of ashes and hair. A packed cup of hair is ideal for the process.

We can use any carbon-rich material, like ashes, hair, cotton clothing, or even handwritten letters. Everything just needs to be dry.

Our diamond prices range from $3,499 for a 0.25-carat diamond up to $75,000 for our exclusive 5-carat diamond, with a variety of options in between to suit your needs. We also offer special pricing for families purchasing multiple diamonds, and financing through Affirm is available.

Yes! Eterneva appeared on Shark Tank in 2019, where we shared our mission to help people honor loved ones in a deeply personal way through memorial diamonds. Mark Cuban was inspired by our vision and decided to invest in Eterneva. His support has helped us grow and bring this meaningful option to more families.

We have a strict chain of custody process. Your loved one’s materials are tracked at every step using unique identifiers, secure storage, and Salesforce systems.

Our journey isn’t just about the diamond—it’s about honoring your loved one every step of the way. With personalized updates, stories, and third-party verification, we go above and beyond to support you throughout.

Eterneva partners with Jeweler's Mutual to insure your diamond. Jeweler's Mutual offer best in class coverage for any loss, theft, accidental damage, and mysterious disappearance - anywhere in the world. You will receive a link to apply for Eterneva's bespoke insurance program through Jeweler’s Mutual as soon as you receive your Diamond home to you! You will not be able to apply before then.

Yes, we partner with grief communities and counselors to provide support throughout your journey. We’re committed to being here for you in every way. ❤️

Don’t worry—we store extra carbon with your permission, so we can grow another diamond if needed. We also recommend insuring your diamond through Eterneva's bespoke program with Jeweler's Mutual for added peace of mind. Your Eterneva Care Team member will share the information regarding this program as soon as you receive your diamond home.

Yes! We believe in sharing every moment of this journey. You’ll receive videos, photos, and progress updates so you can feel connected throughout.